Return & Refund Policy

Effective Date: [Insert Date]

At élanza, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help!

1. Returns

  • You have 7 days from the date of delivery to request a return.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it

    • Unworn, unwashed, and with all original tags attached

    • In its original packaging

2. How to Request a Return

  • To start a return, please contact us at [your support email] or [WhatsApp number if used] within 7 days of receiving your order.

  • Include your order number, reason for return, and photos (if the item is damaged or incorrect).

  • Once your return request is approved, we will provide you with the return address and instructions.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we sent the wrong product.

  • We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–14 business days.

  • Shipping charges are non-refundable, except in cases where the product was faulty or incorrect.

5. Non-Returnable Items

  • Sale items and gift cards are non-refundable.

  • Customized or made-to-order items cannot be returned unless they arrive damaged or defective.

6. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.

Contact Information:

Store Name: élanza
Operated by: élanza Team
Phone/Whatsapp: +92 324 9127927
Email: info@elanzashop.com

Note: Our customer service responds within 24 business hours.